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Why work with Mainstreet?  

Every day, we demonstrate our commitment to the success of our clients.  We deliver cost-effective and value-oriented support programs that deliver superior value, investment protection, flexibility and ability to rapidly scale to each client’s changing business needs.  

Benefits of working with us:

On time, in budget

  • We have a proven record of quality, on-time, in-budget implementations on engagements of varying scope and complexity

Investment Protection Extends Product Life

  • With a core focus on service, our clients are assured of our commitment to extend the service life of their POS systems for many years after the OEM withdrawal from service
  • Board level repairs extend equipment life, reduce scrap and deliver a lower total cost of service
  • Our heritage in after-market equipment enables us to service and support devices well after their withdrawal from service by the respective OEM.
  • Clients can consign decommissioned or end of life systems/components to Mainstreet for remarketing or environmentally responsible disposal

Accountability

  • Mainstreet has the ability through internal controls, bar-code scanning and our PCI-compliant facility to deliver superior accountability to our partners – a key benefit when client spares and/or equipment are consigned to us
  • We track equipment by serial number retaining and monitoring the unique service history of each item including parts usage, repair quality, DOA and MTBF statistics.  This helps us trend repairs identifying when a unit has reached the end of its service life or by analyzing root cause, to help develop corrective action plans in cooperation with our clients

Seamless Integration

  • Direct interface to our clients’ Help Desk or Service Management systems
  • Mainstreet helps improve responsiveness and repair ticket accuracy
  • The open architecture of Mainstreet ’s SQL based service system simplifies integration and speeds communication

Sourcing Efficiencies

  • Sourcing efficiencies through Mainstreet ’s knowledgeable team and global sourcing network relieves dependencies on prevailing market conditions within North America
  • Provides a further source for legacy or proprietary products that are no longer available through the manufacturer