Program Vitals

- Board Level Repairs

- Advanced Exchange Programs

- On-Site Maintenance

- Inventory Management

- Warranty Management

- Parts/Spares Sourcing & Kitting

- Remarketing Surplus Equipment

- EOL Secure eDisposal

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Client Benefits

- Delivers a lower total cost of service

- Extends equipment life well beyond manufacturer support

- Superior quality & quick turnaround

- Ensures equipment fixed right first time

- Less downtime

- Higher levels of customer satisfaction

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Service Express Maintenance Programs

 

Every element of our Mainstreet’s Service Express program contributes to the reduction/elimination of costly business interruptions, improved store efficiencies and ultimately IMPROVED BOTTOM LINE.

Solutions are designed to ensure minimal equipment downtime while keeping costs consistent with equipment criticality to store operations.  Flexible options include spares ownership and financing; coverage and response levels; service delivery approaches ranging from hybrid On-Site/Advanced Exchange through to repair-based coverage (best suited for self- maintaining retailers).

Retailers, manufacturers/OEMs and service providers, who also support the retail industry, can benefit significantly from the simplicities and efficiencies that Mainstreet’s Service Express Solutions deliver.

 

Client-Directed Service Programs

Every client has unique support requirements.  Our service programs are personalized to each client with flexible options to deliver an optimized, hybrid support solution that drives maximum performance:price benefits.

Reduce Support Costs

Board-level repair reduces whole parts usage, reduces scrap, extends product life and helps drive a lower cost of service without sacrificing performance or quality.  We also reduce freight and handling costs by eliminating multiple movements of parts/components throughout the service chain.

On-Site Service, On-Demand

On-site hardware maintenance is available nationwide with flexible coverage and response levels adjusted to business volumes and equipment criticality to store operations.

Depot Support

Advanced Exchange hardware maintenance support programs with replacement equipment shipped same day service request is received; Repair-based programs with flexible turnaround times ranging from 5 to 10 days on average.

Optimized Sparing

Mainstreet’s sparing plans give our clients the ability to own their service spares including repatriating their own surplus equipment and/or benefiting from volume discounts offered by their suppliers. This client-owned asset can be financed to ease the cost of investment and create predictable, easily budgeted payments throughout the duration of the service program.

Asset Management

Assures full accountability of equipment and parts consigned to us by our clients.  Our Mainstreet Inventory Management System (MIMS) enables us to track equipment by serial number as well as monitor and retain service history through each unit’s useful life.

Warranty Management

Mainstreet manages and facilitates our clients’ warranty programs with manufacturers and other maintainers. MIMS helps us detect and trend Early Life Failures (ELF)with resolution in cooperation with manufacturer and client. Mainstreet pre-screen and testing (triage) detects No Fault Found (NFF) and resolves minor issues to reduce the cost of our clients’ warranty claims and ultimately reduce the spare investment.  Our objectives are to maximize warranty recovery, lower service costs and improve the turnaround time of warranty repairs.

Service Express Portal

Delivers anywhere, any-time access to service call placement and management of service activities.  Backed by MIMS, it is easily customizable and easily integrated with our clients’ systems.

Investment Protection & Extend Equipment Life

Mainstreet supports equipment for years beyond OEM withdrawal from service – a key benefit for many retailers who do not need or want to keep pace with OEM’s new product introductions.  We provide retailers with the flexibility to migrate to new technologies at their own pace. With a core focus on service, we assure our clients of our commitment to extend the service life of their in-store systems and the protection of their existing investments.